Agreement on pilot acceptance and stopping criteria

1Periods and stages

Stage	Description	Cost
Trial application	Apply through the implementation inquiry form · Try the demo support page or trial admin page yourself. Duration, allowance and start conditions are agreed in the consultation after application. This stage is outside this agreement's assessment.	None
Paid pilot	Operate a support page configured with your materials for actual customer inquiries for 30 days (launch on D1 through D30). We provide an interim report on D14.	Basic operating fee waived (offer for the first 3 clients · 3 months from D1 · includes the 30-day pilot — quotation §3) · ₩300 per conversation only above the agreed monthly allowance · standard setup ₩0
Main contract	If the D30 assessment is a “pass” and you wish to proceed, continue with a monthly contract (no obligation to convert). Early conversion: if all acceptance thresholds have already been exceeded in the D14 interim report and you wish to proceed, the main contract can start that day (the remaining pilot period counts toward the first contract month · the basic fee waiver still ends 3 months from D1, so its end date does not change).	Quotation (D-6)

One conversation = from the end customer's first message until there have been no further messages for 30 minutes, or until 20 question-and-answer exchanges (1,000 characters per message).
Any continuation afterward is a new conversation. Closing the tab, a 30-minute pause or completion of 20 exchanges starts a new conversation (failed responses do not count as exchanges). An ongoing conversation continues even when the network changes (Wi-Fi ↔ mobile).
Turns in which the AI answer fails are not billed.

Criterion	Definition	Pass threshold
A. Test question accuracy	Your staff member asks and scores 20 representative questions selected by you (finalized before D1 and not changed afterward) using the admin page test. Correct = consistent with your materials with no key points missing. “Not in the materials, so refer to staff” is correct only when the question is outside the materials.	≥ 80% (16/20)
B. Operational answer rate	The proportion of actual pilot conversations that AI completes without referring to staff (based on the admin page “Unresolved by AI” filter · test queries excluded).	≥ 60%
C. Critical wrong answers Separate passing condition	An answer to an end customer about refunds, prices or personal data that differs from your materials. One C incident means failure even if A and B meet their thresholds.	0 incidents

Scorer — Your staff member 【Name】. We do not participate in scoring; if there is a disagreement, we review the entire relevant conversation together.
Sample — A: all 20 questions · B: all conversations during the period · C: everything you submit through “Report a wrong answer” and everything found in our daily checks.
Error classification — ① Critical (refunds, prices, personal data — C) ② General (other factual errors) ③ Scope (referral despite information being in the materials · answering despite it being absent) ④ Expression (tone, length). For ②–④, we correct the knowledge or rules and notify you of the result within 1 business day of receipt.
The 20 test questions and their answers are attached to this agreement (【Appendix】).

Who	When	Then
Your company	At any time (e.g. after the D14 interim report) · for any reason	The support page closes that day. No termination penalty.
Your company · Our company	When a critical wrong answer (C) occurs	Immediately switch the support page to “Staff contact only” and provide the cause and proposed fix within 1 business day. Your company decides whether to resume.
Our company	When your materials violate the law or system-damaging use is confirmed	Suspend after written notice (Terms of Use, Article 7).

Basic fee — If you paid a basic operating fee during the pilot, we refund that basic fee upon a failed assessment or a stop due to C (not applicable if waived under the offer).
Setup fee — Standard setup costs ₩0, so there is nothing to refund. Separately quoted customization and integration work follows the quotation.
Prepaid balance — The remaining balance is refunded in full within 10 business days. Usage already deducted above the agreed monthly allowance (₩300 per conversation) is not refundable.
Data — After handing over conversation records as an export file, we delete them under Article 12 of the processing agreement.

Your company

【Company name】 · Contact 【Name · Title】
Signature ______________

Our company

AlienPeoples · Representative Hyeoncheol Kim
Signature ______________

Pilot start date 【D1 = YYYY-MM-DD】 · Assessment date 【D30】